Frequently Asked Questions
Everything you need to know about your ALLIES skincare journey.
When will my order arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund, even if it has been opened.
Are your products cruelty-free and vegan?
Yes, ALLIES is committed to ethical beauty. All of our formulations are 100% vegan and we never test on animals.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now Pay Later options like Afterpay.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
Are your products safe for sensitive skin?
Our products are dermatologist-tested and formulated without common irritants. However, we always recommend performing a patch test before incorporating a new product into your routine.